Our Services and General Knowledge
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Fisher Carrier Services
P rofessional Truck Dispatch Services, We provide comprehensive dispatch solutions designed to help owner-operators and small fleets maximize revenue, reduce downtime, and streamline daily operations. Our goal is to keep your trucks loaded, moving, and generating profits while allowing drivers to focus on the road.
Our Services Include
Load Sourcing & Booking
- Finding high-paying freight opportunities that match your equipment and preferred lanes.
- Negotiating competitive rates with brokers and shippers.
- Securing profitable loads based on your operating goals and schedule.
Route & Trip Planning
- Planning efficient routes to minimize deadhead miles.
- Identifying backhaul opportunities to maximize loaded miles.
- Coordinating pickup and delivery schedules for optimal utilization.
Broker Communication
- Handling all communication with brokers and shippers.
- Confirming load details, appointment times, and special requirements.
- Providing status updates and resolving operational issues when they arise.
Rate Confirmation Management
- Reviewing and verifying rate confirmations before dispatch.
- Ensuring detention, layover, lumper, and accessorial terms are clearly documented.
- Maintaining organized records of load documentation.
Administrative Support
- Managing Bills of Lading (BOLs), Proofs of Delivery (PODs), and supporting paperwork.
- Assisting with invoicing and document submission for payment processing.
- Helping carriers maintain organized records for compliance and accounting purposes.
Dedicated Driver Support
- Monitoring loads from pickup through delivery.
- Assisting with appointment changes, delays, and unexpected issues.
- Serving as a reliable point of contact to help drivers stay focused on safe operations.
Business Growth Support
- Helping carriers identify profitable freight lanes and markets.
- Developing strategies to reduce empty miles and improve revenue per mile.
- Building relationships with reputable brokers to secure consistent freight opportunities.
Who We Serve
- Owner-Operators
- New Authorities
- Independent Carriers
- Small and Growing Fleets
- Dry Van, Reefer, and Flatbed
Our dispatch service is built on transparency, communication, and maximizing profitability. We work as an extension of your business, helping you keep your trucks moving, your schedule organized, and your revenue growing.
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General Knowledge.
Essential Trucking & Freight Brokerage Terms
Operational & Equipment Terms
Broker (Freight)
A freight broker acts as the intermediary between shippers and carriers, matching available freight with trucks that can transport it. Brokers coordinate load details, negotiate rates, and facilitate communication throughout the shipment process.
Carrier
A carrier is the individual or company that owns or operates commercial trucks and is responsible for physically transporting freight from pickup to delivery.
Deadhead
Deadhead miles are miles driven without freight in the trailer. Since these miles generate no revenue while still incurring fuel and operating costs, minimizing deadhead is critical to maximizing profitability.
Drop and Hook
A loading method in which a driver drops off a trailer and immediately connects to another preloaded trailer. This allows the driver to avoid lengthy loading or unloading delays and return to the road quickly.
Headhaul
The primary outbound route that generates the highest revenue for the carrier. Headhaul lanes typically have stronger freight demand and better rates.
Backhaul
The return trip following a headhaul. Carriers often seek backhaul freight to avoid running empty and to improve overall revenue on a route.
Live Load / Live Unload
A shipment requiring the driver to remain on-site while the trailer is actively loaded or unloaded. Live loads often involve wait times and may qualify for detention pay if delays exceed the agreed free-time period.
LTL (Less-Than-Truckload)
A shipping method for smaller freight shipments that do not require an entire trailer. Multiple shippers’ freight is consolidated into a single trailer to maximize efficiency and reduce costs.
FTL (Full Truckload)
A shipment that occupies the entire trailer or reaches the trailer’s legal weight capacity. The freight moves directly from shipper to receiver without sharing trailer space with other shipments.
Financial & Rate Terms
Rate Confirmation (RateCon)
The legally binding agreement between the carrier and broker or shipper. The Rate Confirmation outlines the agreed rate, pickup and delivery information, commodity details, accessorial charges, and payment terms. Never move a load without a signed Rate Confirmation.
Fuel Surcharge (FSC)
An additional payment added to the transportation rate to offset fluctuations in diesel fuel prices. Fuel surcharges are typically adjusted based on current fuel market conditions.
Lumper
A third-party worker or unloading service hired to load or unload freight at a warehouse or distribution center. Responsibility for lumper fees should always be clarified before accepting a load.
Detention
Compensation paid to a carrier when a driver experiences excessive delays during loading or unloading beyond the agreed free-time allowance, commonly two hours.
All-In Line Haul
The total transportation rate that combines the base freight rate and fuel surcharge into one final amount.
TONU (Truck Ordered Not Used)
Compensation paid to a carrier when a truck has been dispatched to a load, but the shipment is canceled after the carrier has committed equipment and resources.
Layover
Additional compensation paid when a driver must remain idle overnight or for an extended period due to delays beyond the carrier’s control.
Quick Pay
A payment option offered by brokers that allows carriers to receive payment sooner than standard terms, often in exchange for a small processing fee.
Factoring
A financial service where a carrier sells invoices to a factoring company in exchange for immediate cash flow rather than waiting for broker payment.
Documentation & Compliance
Bill of Lading (BOL)
The official shipping document that serves as both a receipt and contract for the freight being transported. The BOL includes shipment details such as origin, destination, commodity description, weight, and quantity.
Proof of Delivery (POD)
Documentation confirming that freight was delivered successfully and accepted by the receiver. A signed POD is typically required before payment can be processed.
MC Number
A Motor Carrier (MC) Number is the operating authority issued to carriers and brokers, allowing them to conduct interstate transportation or brokerage operations.
DOT Number
A Department of Transportation (DOT) Number is a unique identifier used to monitor a carrier’s safety performance, inspections, audits, and regulatory compliance.
ELD (Electronic Logging Device)
A device that electronically records a driver’s Hours of Service (HOS) and helps ensure compliance with federal regulations.
HOS (Hours of Service)
Federal regulations that govern how long commercial drivers may drive and work before taking mandatory rest periods.
Freight Operations & Dispatch
Dispatch
The coordination and management of freight movement, including assigning loads, communicating with drivers, and monitoring deliveries.
Load Board
An online marketplace where brokers and shippers post available freight and carriers search for loads that fit their equipment and routes.
Lane
A specific shipping route between an origin and destination that carriers frequently operate.
RPM (Rate Per Mile)
A key profitability metric calculated by dividing total revenue by total loaded miles.
Market Rate
The prevailing freight rate for a particular lane based on current supply, demand, seasonality, and market conditions.
Best Practices for New Carriers
- Never transport freight without a signed Rate Confirmation.
- Verify detention, layover, lumper, and TONU policies before accepting a load.
- Maintain organized records of all BOLs, PODs, and Rate Confirmations.
- Track loaded and deadhead miles separately to measure true profitability.
- Understand your operating cost per mile before negotiating rates.
- Focus on building long-term relationships with reliable brokers and shippers.
- Communicate proactively regarding delays, breakdowns, and delivery updates.
- Prioritize profitable lanes and minimize empty miles whenever possible.
Success in trucking is not determined solely by the loads you haul—it is driven by effective cost management, strong broker relationships, operational efficiency, and consistent service performance.
Quick Answers
Have Questions?
Frequently Asked Questions
Email Questions to [email protected]
Can I use your services with a new Authority?
Yes, as long as you meet the requirements listed under carrier requirements.
Do you specialize in Local loads or Over the Road?
We adjust to where the carrier is comfortable, usually the great money is OTR.
Are there any contracts?
No, we can cancel at anytime.
Will you need Access to Private Information?
Yes, to represent your business to brokers and shippers, I will need the ability to access certain information to be able to complete tasks, information is listed under carrier requirements.